Logging into your account is quick and easy. Just pick one of these login options.
Heads up! This login page is for the property team (including managers and team members). Tenants, please click here to go to your login page
1. Login with a One-Time Code
On the login screen, enter your email address or phone number.
Click the green Login with One-Time Code button.
On the next screen, type in the 6-digit code you received.
Click Login.
2. Login with Your Password
On the main screen, select Login with Password.
Enter your email or phone number
In the second field, type in your password.
If you don’t remember your password, click Forgot Password and follow the steps below to reset it.
How to Reset Your Password
On the login screen, click the Forgot Password link.
Type in your email address or phone number and click Send Code.
On the next screen, type in the verification code you received.
Create a new password and confirm it.
Click Change Password and Login.
Click here to go to the login page from any device
FAQ
1. Forgot Password
If you forgot your password, select “Login with password” on the login page, then click “Forgot password.” Follow the instructions to reset your password using your registered email or phone number.
If you prefer not to set a permanent password, you can log in using a one-time code (OTP) instead.
On the login screen, click “Log in with a one-time code”, and the system will send you a code to your registered phone number or email to verify your account.
2. “We Can’t Find Your Account”
If you see this message, it means the system couldn’t match your details to any existing user. This can happen for one of the following reasons:
You haven’t been added by your property team: Reach out to your property manager or team admin to make sure your account has been created.
You’re using a different email or phone number: Try logging in with another email or phone number that might be linked to your account.
You’re a tenant (not a property team member): Please log in to the tenant system instead. You’ll find a link to it directly on the login page.
3. One-Time Code (OTP) Not Received
You might need to enter a one-time code (OTP) either when logging in (if you choose to log in with a one-time password) or when resetting your password. Here’s what to do if you don’t receive the code:
Ensure your registered email address or phone number is correct in your Visitt account.
Add [email protected] to your email's trusted senders or contacts list.
Use the "Resend" option on the login screen and wait a few minutes for the code to arrive.
If you reached the “Enter Code” screen, it means the OTP was sent. Check your spam or junk folder, wait a few minutes, and make sure you have a stable internet connection and good reception.
Verify that your registered email address or phone number is correct in your Visitt account. Incorrect details can prevent code delivery.
Use the "Resend" option on the login screen and wait a few minutes for the code to arrive.
If you still don’t receive the OTP, contact Visitt Support so we can help you verify your account.
If multiple users in your organization are affected, ask your IT team to whitelist Visitt emails at the system level.
If the issue occurs with a specific email domain, coordinate with the domain's IT support to ensure Visitt emails are not blocked.
However, if you see a message saying “System can’t find you” when trying to receive the code, it means the email or phone number you’re using is not registered in the system.
In that case:
Try logging in with a different email or phone number.
Ensure your phone number is entered with the correct country code (e.g., add "1" for US numbers).
Add your phone number to your Visitt account if email codes are not arriving, so you can receive codes via SMS.
On the login screen, select the option to receive the code via SMS.
If the "Send Code" button in the app is unresponsive, uninstall and reinstall the app. Restarting your device before reinstalling is optional but recommended.
Ensure you are using the latest version of the Visitt app to avoid compatibility issues.
If it still doesn’t work, contact your property manager so they can add your account to the property team.