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How to Sign In and Switch Properties in Visitt+

Written by Zach Kahan

👋 This article is for tenants using the Visitt+ app. If you are a property team member (Manager, Admin, or Team Member), click here to go to your login page instead.

Getting Started

Before you can log in, your property team must add you to the system. If you don't have an account yet, please get in touch with your property manager and ask to be added to Visitt+.

Logging Into Your Account

Signing into your tenant app is quick and easy. Follow these steps:

  1. Go to the login page from any device by clicking here.

  2. Type in your email or phone number, then click Get Login Code.

  3. Check your email or phone for a six-digit login code and enter it.

That's it — you're now signed in.

Switching Between Properties

If you are assigned to multiple properties, you can switch between them at any time directly from the home screen. This ensures your requests are sent to the right property team.

  1. From the home screen, tap your initials (the avatar circle) next to your name.

  2. A Settings panel will open.

  3. Tap Switch property.

  4. A list of all your assigned properties will appear — tap the one you want to switch to.

💡 The Switch property option only appears if you are assigned to more than one property. If you don't see it, you are currently only set up at one property. Contact your property manager if you believe you should have access to additional properties.

Troubleshooting Login Issues

1. "We couldn't find you on record"
If you see this message when entering your email or phone number:

  • Double-check for any typos in your email or phone number.

  • Try logging in with another email or phone number you might have used.

  • If you still can't log in, your account may not be set up yet. Contact your property manager and ask to be added to Visitt+.

2. Login code not received
If the code never arrives:

  • Check your spam or junk folder (for email) or your text message spam folder (for SMS).

  • If you still can't find the code, please contact our support team from the login page and we'll be happy to help.

Thanks for reading! Reach out if you have any questions — we're here to help 😊

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