Visitt supports multiple login methods, including one-time verification codes, passwords, and Single Sign-On (SSO). This guide explains how each method works and provides troubleshooting steps for common login issues.
📌 This article applies to Property Management users (Admins, Managers, and Team Members) who sign in through the Visitt login page.
Tenant Contacts who use the Visitt+ app should sign in through the Visitt+ login page instead.
Log In to Visitt
Visitt offers multiple ways to sign in, allowing your organization to choose the login experience that works best for its users. Depending on your account settings, you can log in using a one-time verification code, a password, or your company's Single Sign-On (SSO) provider.
Compare Login Methods
Login Method | Best For | Requires Password | Requires Email/ SMS Access |
One-Time Verification Code | Most users | No | Yes |
Password | Frequent users who prefer a traditional login experience | Yes | No (after setup) |
Single Sign-On (SSO) | Organizations using company credentials | No | No |
1. Log In with a One-Time Verification Code
A one-time verification code is Visitt's default login method. Instead of using a password, you'll receive a unique 6-digit code by email or text message each time you sign in.
How It Works
Enter your email address or phone number on the login screen.
Select Login with Code.
Enter the 6-digit verification code sent to your email or phone.
Once all 6 digits are entered, you'll be signed in automatically.
Why Use This Login Method?
No password to remember, manage, or reset.
Works with either an email address or phone number.
Provides an additional layer of security since each code can only be used once.
Fast and convenient on mobile devices with SMS auto-fill support.
Important Notes
⚠️ Verification codes expire after approximately 1 hour.
⚠️ Each code can only be used once.
⚠️ After 3 incorrect attempts, you'll need to request a new code.
⚠️ You can request up to 5 codes per hour.
⚠️ If your organization uses Single Sign-On (SSO), this login option may not be available.
✅ You can switch to another available login method directly from the login screen.
2. Log In with a Password
Password login is an optional alternative to Visitt's default one-time verification code. Once a password has been set up, you can sign in without waiting for a code to be sent by email or text message.
📌 Visitt does not automatically create a password for your account. If you'd like to use password login, you'll need to complete the initial password setup yourself. If you have not set up a password yet, follow the steps in the "Forgot Your Password?" section later in this article.
How It Works
Enter your email address or phone number on the login screen.
Select Login with Password.
Enter your password.
Click Log In.
Why Use This Login Method?
Sign in faster without waiting for a verification code.
Access your account even if email or text message delivery is delayed.
Convenient for users who log in frequently throughout the day.
Important Notes
⚠️ If your organization uses Single Sign-On (SSO), password login is not available.
⚠️ After 10 unsuccessful password attempts, your account will be temporarily locked for approximately 1 hour.
⚠️ Passwords expire every 365 days.
3. Log In with Single Sign-On (SSO)
Single Sign-On (SSO) allows you to access Visitt using your organization's existing identity provider, such as Microsoft Azure AD, Okta, or Google Workspace. This eliminates the need to manage a separate Visitt password and provides a more secure, streamlined login experience.
How It Works
Enter your email address on the login screen.
Select Login with SSO.
If SSO is configured for your organization, you'll be redirected to your company's sign-in page.
Sign in using your company credentials.
After successful authentication, you'll be automatically signed in to Visitt.
📌 After your first SSO login, Visitt remembers your organization, making future sign-ins even faster.
Why Use This Login Method?
Use the same credentials you already use for other company applications.
No separate Visitt password to remember or reset.
Enhanced security managed by your organization's IT team.
Faster login experience after initial setup.
Supports organization-wide login policies and security requirements.
Important Notes
⚠️ SSO is only available for organizations that have configured SSO for their Visitt account.
⚠️ Depending on your organization's settings, SSO may be:
Optional alongside other login methods.
Required for users with specific email domains.
Required for all users.
⚠️ If SSO is required for your account, password and one-time code login options may not be available.
Troubleshooting Common Login Issues
If you're unable to access your account, use the troubleshooting sections below to resolve the most common login issues before contacting your administrator or the Visitt Support Team.
❌ "Sorry, We Couldn't Find You on Record"
If you see the message below, Visitt could not find an account associated with the email address or phone number you entered:
This usually happens for one of the following reasons:
The email address or phone number was entered incorrectly.
Check for spelling mistakes and make sure you're using the email address or phone number associated with your Visitt account.
You're using a different email address or phone number.
Try any alternate email addresses or phone numbers you may have used when your account was created.
Your account has not been created yet.
Contact your Property Admin or Global Admin to confirm that a user account has been added for you in Visitt.
You're trying to access the wrong Visitt application.
If you're a tenant or resident, make sure you're signing in through the Visitt+ app rather than the Visitt platform.
❌ One-Time Code (OTP) Not Received
If you requested a verification code but did not receive it, try the troubleshooting steps below.
Confirm your email address or phone number.
Make sure you're entering the exact email address or phone number associated with your Visitt account.
Check whether your account is active.
Verification codes are not sent to deactivated accounts. If you're unsure of your account status, contact your administrator.
Verify whether your organization uses SSO.
If your company requires Single Sign-On (SSO), one-time code login may not be available. Try signing in using Login with SSO instead.
Check your Spam or Junk folder.
If you're receiving the code by email, allow a few minutes for delivery and check any Spam, Junk, Clutter, or Quarantine folders.
Wait before requesting another code.
Visitt limits verification code requests to 5 per hour per account. If you've requested multiple codes in a short period, wait approximately one hour before trying again.
Try a different contact method.
If your account has both an email address and phone number associated with it, try requesting the code using the other option.
Verify your phone number.
Ensure your phone number is entered correctly and includes the appropriate country code.
Check your network and mobile service.
A weak internet connection or poor cellular reception may delay the delivery of email or text messages.
📌 Still not receiving a code? Contact your Property Admin, Global Admin, or your organization's IT team. They can verify that your account is active and confirm which login methods are available for your organization.
❌ Account Locked Due to Failed Password Attempts
If you enter an incorrect password too many times, your account will be temporarily locked.
User accounts are locked after 10 unsuccessful password attempts.
The lockout period lasts approximately 1 hour.
During the lockout period, additional login attempts will not be accepted.
Once the lockout period expires, you can try again using your password or reset your password if needed.
📌 If your organization uses SSO, password lockouts do not apply because authentication is managed by your identity provider.
❌ Forgot Your Password?
If you've forgotten your password or haven't set one up yet, you can create or reset your password directly from the login page using a one-time verification code.
On the login screen, select Login with Password.
Click Forgot Password?
Enter the email address or phone number associated with your account.
Enter the 6-digit verification code sent to you by email or text message.
Create and confirm your new password.
Sign in using your new password.
Important Notes
Password resets are completed using a one-time verification code. Visitt does not send password reset links by email.
If you receive a message stating that your account cannot be found, verify that you're using the email address or phone number associated with your Visitt account.
If your organization requires Single Sign-On (SSO), password reset is not available. Sign in using your company's SSO provider instead.
Password resets are self-service. Property Admins and Global Admins cannot reset passwords on behalf of other users.
This process applies to Visitt accounts only. Visitt+ users do not use passwords and always log in with a one-time verification code.
Once you're signed in, you'll have access to your organization's Visitt account based on the permissions and roles assigned to you.
If you're unable to log in after completing the troubleshooting steps in this article, contact your Property Admin, Global Admin, or the Visitt Support Team for additional assistance.