Visitt helps property teams manage daily operations from one centralized platform. Instead of juggling multiple systems for maintenance, communication, vendor management, inspections, and reporting, teams can streamline their workflows and gain visibility across their entire portfolio.
Whether you're managing a single property or multiple locations, Visitt provides the tools needed to coordinate work, communicate with tenants, oversee vendors, track operational costs, and monitor performance.
Centralized Work Order Management
❌ Problem: Maintenance requests often get lost in emails or spreadsheets, leading to slow response times and a lack of accountability.
✅ Solution: Visitt is the single place to capture, assign, and track work orders for a building.
Key capabilities
Create work orders from tenant submissions, manual entries, or connected building systems.
Organize requests with the help of Visitt AI using categories, priorities, and status tracking.
Automatically route work orders to the appropriate team members.
Upload photos, documents, and other supporting information.
Track progress from submission through completion.
Identify recurring issues with Visitt AI and maintain a complete service history.
Tenant and Team Communication
❌ Problem: Communication with tenants often spans phone calls, emails, and messaging apps. Language barriers and fragmented channels can delay updates.
✅ Solution: Occupants use Visitt+ to submit requests, get updates, and stay informed. Property teams communicate from Visitt.
Key capabilities
Send property-wide announcements and updates from Broadcasts in Visitt.
Chat directly with tenants regarding specific requests.
Keep communication tied to the relevant work order or activity.
Use the real-time translation tool Live Translate to communicate across multiple languages within tenant requests.
Provide tenants with visibility into their request status and any updates through the Visitt+ app.
Assets and Preventive Maintenance
❌ Problem: Unmaintained equipment creates downtime and shortens asset life.
✅ Solution: Visitt provides tools to track assets and schedule ongoing maintenance activities.
Key capabilities
Create and manage asset records for building equipment and systems.
Store warranties, manuals, and service documentation.
Track maintenance history for individual assets.
Schedule recurring preventive maintenance tasks.
Monitor asset performance and maintenance activity across properties.
Inspections
❌ Problem: Recurring walkthroughs and property checks often live on paper or in spreadsheets, so findings are easy to miss and hard to follow up on.
✅ Solution: Standardized digital inspections help teams identify issues early, maintain compliance, and document property conditions consistently.
Key capabilities
Create reusable inspection templates.
Perform inspections from desktop or mobile devices.
Capture photos, notes, and supporting documentation for every task.
Maintain a centralized record of completed inspections.
Create follow-up work orders directly from inspection findings.
Vendor and Compliance Management
❌ Problem: Tracking vendor insurance (COI) and compliance across buildings is a manual burden and a liability risk.
✅ Solution: Keep vendor records and certificates of insurance in one place, and let COI Agent help you review coverage after a certificate is uploaded.
Key capabilities
Maintain a centralized vendor directory.
Track Certificates of Insurance (COIs) and compliance requirements.
Store contracts, warranties, licenses, and supporting documents.
Monitor vendor activity and performance.
Review vendor-related records from a single location.
Automate Operational Workflows
❌ Problem: Manual, decentralized workflows across multiple properties lead to high operational variance, human error, and excessive administrative overhead.
✅ Solution: Automation helps reduce manual work and ensures operational processes remain consistent across properties.
Key capabilities
Automatically assign work orders based on predefined rules.
Trigger notifications and updates when statuses change.
Route requests to the appropriate teams or vendors.
Send reminders for upcoming tasks and deadlines.
Standardize operational processes across your portfolio.
Billing and Financial Tracking
❌ Problem: Capturing billable hours and material costs from the field is often delayed, which can lead to missed revenue or inaccurate invoicing.
✅ Solution: When Billing is enabled, you can track hours and charges on the work order, then review them before syncing.
Key capabilities
Log labor hours directly from work orders.
Track service costs and billable work.
Review expenses before invoicing or processing.
Maintain cost records associated with specific work orders.
Generate reports to analyze operational spending.
Portfolio Oversight and Reporting
❌ Problem: It can be hard to see, in one place, how buildings are performing and which work needs attention.
✅ Solution: The Status and Reports give you a view of operations for a property or, if you have Portfolio View, across multiple properties.
Key capabilities
View portfolio-wide operational metrics.
Monitor work order volume and completion trends.
Track team and vendor performance.
Review tenant service and response metrics.
Use Visitt AI to identify operational trends across properties.
Access Visitt Anywhere
❌ Problem: Property operations don't stop when you're away from your desk.
✅ Solution: Visitt provides access from both desktop and mobile devices, allowing teams to stay connected while in the field.
Key capabilities
Manage work orders from the mobile app.
Update statuses in real time.
Upload photos and attachments from the field.
Communicate with tenants and vendors on the go.
Log labor hours and service activity from mobile devices.
Visitt brings work orders, communication, vendors, asset management, inspections, billing, and reporting together in a single platform, helping property teams streamline operations across their portfolio.
If you have questions about any of the features covered in this article, our Support Team is happy to help. 😊