Visitt+ Contact roles control what each person at a tenant company can see and do in the tenant app. Choose from six roles to give each contact the right access to work order requests, amenity bookings, visitors, and tenant administration.
Before You Begin
A Contact is a person associated with a tenant company. Contact roles apply to people using Visitt+; they are separate from the Visitt User roles used by your property team.
Check Feature Availability
Global Admins and Property Admins control whether Tenant admins can manage contacts, among other settings, in Settings → Tenant App → General.
Setting | Where to Find It | What It Controls |
Enable visitor registration for tenants | Settings → Property → Tenant App → General | Whether contacts with a visitor-enabled role can invite visitors. |
Enable Visitor Watchlist for tenants | Settings → Property → Tenant App → General | Whether Tenant Admins can manage the visitor watchlist. Visitor registration must also be on. |
Tenant admins can manage contacts | Settings → Property → Tenant App → General | Whether Tenant Admins can invite, edit, and remove their company’s contacts after Visitt enables tenant contact management. |
Tenant's charge approval | Settings → Billing → General | Whether Tenant Admins can approve charges. |
📌 Note: Enable Visitor Watchlist for tenants is next to Enable visitor registration for tenants. Your account may use a different term, such as residents, instead of tenants. Visitor registration must be on for the watchlist to work. Tenants cannot enable these settings themselves.
📌 Note: Assigning a role does not turn on a feature that is disabled for the property.
Check Who Can Change Roles
Global Admins and Property Admins can assign and change Contact roles from Visitt.
Managers can do this when Edit tenants and contacts is enabled under Tenants & Contacts in their permissions.
Tenant Admins can change roles in Visitt+ when tenant contact management is enabled and Tenant admins can manage contacts is on.
The Six Contact Roles
Contact Role | Who It’s For |
Tenant Admin | Someone responsible for tenant-wide requests, charge approval, visitors, and people. |
Contributor | Someone who needs to submit requests, book amenities, and invite visitors. |
Requester | Someone who only needs to submit work order requests. |
Book and invite | Someone who needs amenity bookings and visitor invitations, but not work order requests. |
Host | Someone who only needs to invite and manage visitors. |
Employee | Someone who needs viewing access without submitting requests, booking amenities, or inviting visitors. |
📌 Note: The Add person screen in Visitt+ starts with Employee selected. If a contact is created without a role—for example, through an import—the default is Contributor. Review the role when adding someone.
Assign or Change a Contact’s Role
Both authorized property staff and Tenant Admins can change Contact roles. Use the appropriate option below.
From Visitt
Find the contact: Go to Tenants, open Contacts, and click the contact to open the Edit contact dialog.
Choose a role: Open the role dropdown. The roles appear in this order: Tenant Admin, Contributor, Requester, Book and invite, Host, Employee. Select the new role.
Review space access: In Which sites this person can open work orders on, choose all sites or specific sites.
Review amenity access: In Amenities, use Which amenities this person can book to choose all amenities or specific ones.
For more about finding and updating contacts, see Manage Your Tenants in Visitt.
From Visitt+
Open People: As a Tenant Admin, open People in Visitt+ and select the person.
Choose the role: Select the new role from the Role dropdown.
Confirm: In Change role, click Confirm change. The role saves immediately; Save applies to the rest of the form.
You can assign any of the six roles, including Tenant Admin, and you can change your own role.
📌 Note: If you demote or remove the last Tenant Admin on a property, you must confirm a warning before proceeding. You can still complete the change without selecting a replacement.
📌 Note: Each contact has one account-wide role, not a different role for each building or unit. Changing it changes their permissions across the account. Space and amenity access are separate settings.
Compare Contact Roles
✅ means the role allows the action; ❌ means it does not. Feature settings and any space or amenity limits still apply.
Requests, Bookings, and Visitor Invitations
Contact Role | Submit Work Order Requests | Book Amenities | Invite Visitors |
Tenant Admin | ✅ | ✅ | ✅ |
Contributor | ✅ | ✅ | ✅ |
Requester | ✅ | ❌ | ❌ |
Book and invite | ❌ | ✅ | ✅ |
Host | ❌ | ❌ | ✅ |
Employee | ❌ | ❌ | ❌ |
Tenant Administration
Contact Role | Approve Charges | Manage Visitor Watchlist | Manage People |
Tenant Admin | ✅ | ✅ | ✅ |
Contributor | ❌ | ❌ | ❌ |
Requester | ❌ | ❌ | ❌ |
Book and invite | ❌ | ❌ | ❌ |
Host | ❌ | ❌ | ❌ |
Employee | ❌ | ❌ | ❌ |
Request Visibility
Every contact can see their own requests plus requests submitted by anyone they supervise. Supervising is separate from role, so this applies to Employees too. Tenant Admins additionally see every request for their company.
Property staff set who a contact supervises on that contact’s record in Visitt. This is not a setting that contacts or Tenant Admins configure in Visitt+.
All roles can view broadcasts, announcements, and general content.
Role and Location Limits Work Together
Role determines which actions a contact can take.
Space access limits where a contact can submit work order requests.
Amenity access limits which amenities a contact can book.
For example, a Contributor can submit requests and book amenities, but only for the spaces and amenities available to that contact.
📌 Note: Only Tenant Admins can approve charges, manage the visitor watchlist, or manage people. Giving another role more space or amenity access does not add those permissions.
FAQs
Why can’t a contact submit a work order request?
Check their role first: Book and invite, Host, and Employee do not allow work order requests. If the role allows requests, check the contact’s space access and that Visitt+ is enabled for the property.
Who can see all requests for a tenant company?
Tenant Admins can see every request for their company. Every contact also sees their own requests and requests from people they supervise, regardless of role.
Can a contact have different roles in different buildings?
No. Each contact has one account-wide role. Space and amenity limits separately control where they can act.
Who can approve charges?
Only a Tenant Admin, with Tenant's charge approval turned on in Settings → Billing → General.
Why am I asked to confirm when removing the last Tenant Admin?
The warning explains that the property will be left without a Tenant Admin. Confirming completes the change; you do not need to choose a replacement.
Why can’t a Tenant Admin manage contacts in Visitt+?
The Account likely does not have tenant contact management enabled. Reach out to your Account Admin to engage with Visitt Support. Once it is enabled, a Global Admin or Property Admin must turn on Tenant admins can manage contacts in Settings → Property → Tenant App → General.
Why doesn’t a role change wait for Save in Visitt+?
Choosing a role opens its own Change role confirmation. Confirm change saves the role immediately. Save is for the other fields on the form.
Thoughtful role and location access settings help ensure every user has the right level of access for their responsibilities, while keeping your Visitt+ environment secure and easy to manage. If you have any questions, our Support Team is happy to help.