What is Visitors?
Visitors allows you to manage and approve guest access to your property. When a tenant is expecting a visitor, either the tenant or a property staff member can register them in advance, helping ensure that only authorized guests are granted entry.
How it works
Visitors can be managed by both property staff in Visitt and tenants in Visitt+. Tenants can submit visitor requests, while property staff can review, approve, and manage guest access. This article focuses on the visitor experience and management process within Visitt+.
Adding a visitor as a tenant via Visitt+
Tenants can add visitors directly through Visitt+. The process varies slightly depending on whether they're using the mobile app or desktop.
On the Visitt+ mobile app: Tap the + button at the bottom of the screen — the same button used to submit a request or book an amenity — then select Visitor.
On Visitt+ desktop: Click the Visitor Invite button directly from the home screen.
Once a tenant adds a visitor, it appears in the Visitors tab on the property management side and also shows as an upcoming visitor on the tenant's home screen.
FAQ
Did the Visitors feature change with the new tenant app design?
No. Adding and managing visitors works the same way. Only the look and navigation of the tenant app changed.
Where do tenants see their upcoming visitors now?
On their home screen, alongside their other open requests and bookings.
Will my property's branding (colors, logo) show up on visitor-related screens?
Yes. The tenant app now reflects your property's branding across all pages, including Visitors.
Do I need to migrate or set anything up because of the new design?
No. There's no migration and no new setup required — it's the same app with an updated look.
Can I still see who invited each visitor?
Yes. The Visitors tab still shows the contact who invited each visitor.
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