In this article, learn how to create, manage, and track visitors in Visitt to help ensure secure property access for authorized guests.
What are Visitors?
Visitors lets your team keep a record of everyone expected at the property. Each visitor is linked to a host, usually a tenant contact, and has a set access window. Security and front-desk staff can see who is expected, when, and who invited them.
Visitors can be added by property staff in Visitt or by tenants in Visitt+.
Access the Visitors Page
In the left sidebar, under Operations, click Visitors to access the Visitors page and view all visitor-related activity.
Visitors Page Overview
On the Visitors page, you can:
View visitor details, including Expected At, Tenant, Host, and Entry Status.
Filter visitors by schedule, tenant, building, or watchlist status.
Search for specific visitors by name.
Export visitor data to a file.
View the Visitor Watchlist - a proactive way to manage restricted or unwelcome visitors in Visitt.
Add a visitor
On the Visitors page, click Add visitor.
Under Host details, choose who the visitor is coming to see:
Existing contact: select the tenant contact from the list.
Not a contact: select the tenant, then enter the host's name. Email and phone are optional.
Under Visitor details, enter the visitor's first and last name. Email and phone are optional.
Under Access duration, choose Single-day or Multi-day and set the date or date range.
Leave All day on for full-day access, or turn it off to set a Start Time and End Time.
(Optional) In Additional info, add instructions or the reason for the visit.
Click Submit. The visitor appears in the Visitors list.
View a visitor's details
Click a visitor in the list.
The panel shows the Visitor access status and access window, visitor details, who invited them and when, host details including location, and an Activity log.
Common scenarios
A contractor is on site for a week. Add the visitor with Multi-day access and set the date range. Turn off All day if they should only be admitted during working hours.
A guest is visiting someone who isn't a contact in Visitt. Choose Not a contact, select the tenant, and enter the host's name.
Security needs to know who is arriving today. Set Visit schedule to Expected today.
FAQ
Do I need the visitor's email or phone number?
No. Only the visitor's first and last name are required.
How do I see visitors from previous days?
Set Visit schedule to Past visitors.
What does the Entry Status "Expired" mean?
The visitor's access window has ended.
Can I export the visitor list?
Yes. Click the download icon above the table.
Related articles
We hope this article helped you better understand and use this feature. If you need additional assistance, please contact our support team!