Welcome to our guide on Visitt's AI capabilities! In this article, we'll explore how our AI-driven features can streamline your operations, enhance your tenant experience, and improve internal communication.
Similarity Detection in Work Orders
Visitt AI looks for work orders that are similar to each other. Similar work orders typically point to one of two situations: duplicates, where a work order is recreated because the issue wasn't resolved or adequately addressed the first time; and recurring issues, where the same problem keeps coming back, indicating an underlying cause.
Work order intelligence
After a work order is created, Visitt AI compares it with recent similar work orders. If it finds a match, a Work order intelligence card appears on the work order page.
The card shows how many matches it found (for example, 1 similar requests). Click Show more to expand the list or Hide to collapse it.
Each similar work order shows its description, its number, and Created at with the date, plus an icon to open it.
Hover over Why these WOs are similar at the bottom of the card to see what the work orders have in common.
AI discovery report
All detected similarities are centralized in the AI discovery report. To open it:
Go to Reports.
Select the Work orders tab.
Click Discovery.
The report shows:
Similarity rate
Similarities detected
Similarities by category
A trend chart, which you can switch between Rate and Similarities using the toggles
To narrow the data, filter by date (This week, This month, 30D, 3M, YTD, or a custom range), Property, Compare with, or Add filter. Click any number to open the list of matching work orders.
AI-Generated Titles for Work Orders
To make work order management more intuitive and less time-consuming, Visitt automatically generates a short, keyword-based title for each new work order. Before even opening a work order, your team can grasp its essence through a clear and concise title derived directly from the description provided.
For example, a description of "AC in suite 210 not cooling, very hot in the room" becomes the title AC not cooling in suite 210.
Enhanced Communication with AI-Assisted Chat
Visitt helps teams communicate more effectively internally and with tenants by offering AI-assisted rephrasing options in chats. This feature is designed to enhance clarity and professionalism in every interaction.
How does it work?
Type your message: Write your message in the chat box.
Choose your style: Click the Visitt AI button underneath the chat box. Visitt will present you with several rephrasing options.
Select and send: Choose the style that best fits your needs and send a polished, clear message.
Work Order Categorization
Enhance your tenants' experience by automating category assignment with Visitt's AI Smart Categories. This feature simplifies the process for tenants and ensures accuracy in categorization.
How to enable Visitt AI smart category selection:
Go to Settings → Account → Tenant App → General.
Toggle on Enable Visitt AI smart category selection.
Once enabled, tenants simply type their request, and Visitt automatically assigns the appropriate category. This ensures that each request is accurately categorized.
Thanks for reading! Reach out if you have any questions — we're here to help 😊