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How to Use Visitt's Broadcast Messaging

Using Broadcasts to Communicate with Team Members and Tenants

Written by Zach Kahan

The Broadcast feature makes it easy to share important updates and announcements with your tenants. Messages are sent directly to recipients through the Visitt+ app and are accompanied by notifications for increased visibility.

Navigate to Broadcasts

From the sidebar, go to Tenant Experience and select Broadcasts. On this page you can review past broadcasts, including the message title, content, recipients, and other relevant information.

📌 The Broadcasts option will only appear in your sidebar if the Broadcasts feature is enabled for your property. Contact your account administrator or our Support team if you don't see it.

Sending a Broadcast

Click Send a Broadcast in the upper-right corner of the page. The broadcast composer will open, allowing you to select your audience, choose delivery channels, and write your message.

  1. Select your audience. Choose recipients by Building, Tenant, Contact, or a saved Broadcast Group. A live recipient count will display as you make your selections. You can save your selection as a new Broadcast Group for future use.

  2. Choose notification channels. Select one or more delivery methods: Email, SMS, and/or Push Notification. At least one channel is required.

  3. Write your message. Enter a Subject and Message Body using the rich text editor. You can attach files or images, use AI-powered message enhancement if available, or select an existing Template to auto-populate the message.

  4. Configure branding (optional). Apply a saved branding preset, upload custom header or footer images, or choose None. Branding settings are managed under Settings → Account → Branding.

  5. Set sender information. Enter the From Name and select the notification language. If a Reply-To Email is configured, recipients can reply directly to the broadcast.

  6. Preview your message. Use the live preview to see how the message will appear to recipients across Email, Push Notification, and App views before sending.

  7. Save as a template (optional). If you'd like to reuse this message in future broadcasts, save it as a template.

  8. Send the broadcast. Click Send Now to deliver the message to all selected recipients through the chosen channels.

Broadcast Groups

Broadcast Groups let you save a set of recipients and reuse them for future broadcasts — no need to manually select recipients each time.

Accessing Broadcast Groups

  1. Click Broadcast Groups from the Broadcasts page.

  2. From here you can view existing groups or create new ones.

Creating a Broadcast Group

  1. Click Add New Group.

  2. Enter a name for your group.

  3. Select recipients by Building, Contact, or Tenant.

  4. Review the selected participants and save the group.

Using a Broadcast Group

Once created, your Broadcast Group will be available in the audience selector when composing any future broadcast. Select the group instead of adding recipients individually.

Thanks for reading! Reach out if you have any questions — we're here to help 😊

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