Amenities help property teams offer reservable spaces to tenants in a structured and organized way. Staff can create amenities, configure availability and booking rules, review reservation requests, and manage bookings directly from the Amenities page.
Once an Amenity is configured, tenants can view and book available spaces through Visitt+.
🏢 Tenants who wish to learn about Amenities in Visitt+, please click here.
Understanding How Amenities Work
Amenities are created and managed by property staff. Each Amenity can be configured with its own availability, booking rules, pricing, and reservation requirements.
A typical booking workflow looks like this:
A property manager creates an Amenity.
Availability, booking rules, and pricing are configured.
A tenant submits a reservation request through Visitt+.
A booking request and associated work order are created.
Staff review the request and approve, reject, or cancel the reservation.
The tenant can track the booking status from Visitt+.
📌 Permission Note: Global Admins, Property Admins, and Managers with the Amenities permission can create and manage Amenities.
Work Orders and Amenity Bookings
Whenever a tenant books an Amenity, Visitt automatically creates a work order. This allows staff to review the request, track the reservation, and coordinate any preparation required for the space.
Once a booking is submitted, the associated work order can be managed from the Work Orders page.
💡 Important: Completing or closing the work order does not automatically approve, reject, or cancel the booking. Booking status and work order status are managed separately.
Manage Bookings
Use the Bookings tab to review, approve, reject, cancel, and monitor Amenity reservations across your property.
Process Tenant Bookings
Navigate to Amenities using the sidebar.
Open the Bookings tab.
Locate the reservation you would like to review.
Select one of the following actions:
Approve - Confirm the booking request.
Reject - Decline the booking request and optionally provide a reason.
Cancel - Cancel a booking that was previously approved.
Edit - Update the reservation dates or assigned contact.
To view reservations in a calendar format, switch to Calendar View and organize bookings by day, week, or month.
Filter Booking Results
Use filters to quickly locate specific reservations:
Booking Status
Filter bookings by:
Approved
Pending
Inquiry
Canceled
Booking Date
Filter reservations based on date ranges:
Is Before - Shows bookings before a selected date.
Is After - Shows bookings after a selected date.
Is Between - Shows bookings within a selected date range.
Additional Filters
You can also filter by:
Date Created
Contact
Create a Manual Booking
Property staff can create reservations on behalf of tenants.
Click Book Amenity.
Select the tenant.
Choose the Amenity.
Select the reservation date and time slot(s).
Click Submit.
Create and Configure Amenities
The Manage Amenities tab allows you to create, update, and manage the Amenities available at your property.
Each Amenity can include its own availability schedule, booking restrictions, pricing, and reservation requirements.
Add a New Amenity
Navigate to the Manage Amenities tab.
Click Add Amenity.
Upload a cover image.
Enter the Amenity's:
Name
Maximum Occupancy
Location
Add a description for tenants.
Assign a staff member responsible for the amenity.
Configure:
Time Slot Duration
Cost Per Booking
Select the available days and operating hours.
Enable Billable for any day that should display a booking fee.
Click Submit.
💡 Important: If booking fees should be visible to tenants, ensure the Billable option is enabled for the applicable days.
Configure Reservation Rules
Amenities can be configured with booking restrictions to help prevent scheduling conflicts and ensure fair use of shared spaces.
Booking Window
Determines how far in advance tenants can make reservations.
Time Buffer
Adds reserved time before and after bookings for setup, cleaning, or preparation.
Example: If a room is reserved from 2:00 PM to 4:00 PM and a 30-minute buffer is configured, the space will be unavailable from 1:30 PM until 4:30 PM.
Maximum Booking Duration
Limits the length of individual reservations.
Shared Space Linking
Prevents conflicting bookings when multiple amenities use the same physical space.
Add Booking Questions
Custom booking questions can be used to collect additional information from tenants before they submit a reservation.
Examples include:
How many guests will attend?
Will catering be required?
Do you require special equipment?
To add a booking question:
Navigate to Booking Questions.
Click Add a Question.
Enter the question text.
Select a response type.
If a response is required, enable the Required toggle.
Click Submit.
Edit an Amenity
Navigate to Manage Amenities.
Locate the amenity you would like to update.
Click into the Amenity.
Update the desired settings.
Click Submit to save your changes.
Delete an Amenity
If an amenity is no longer available for booking, you can delete it to remove it from future reservations.
Navigate to Manage Amenities.
Locate the Amenity.
Click the (
⋅⋅⋅) in the upper right hand corner.Click Delete.
Confirm the action.
📌 Deleted Amenities are no longer available for tenant bookings but remain in the system for historical reference.
FAQ
Who can create and manage Amenities?
Global Admins, Property Admins, and Managers with the Amenities permission can create and manage amenities.
Why was a work order created when an Amenity was booked?
Every amenity booking automatically generates a work order to help staff track and process reservation requests.
Where do tenants see Amenities?
Tenants can view and reserve available Amenities directly from the Visitt+ app.
Can staff create bookings for tenants?
Yes. Property staff can create manual reservations on behalf of tenants from the Bookings tab.
Amenities provide an easy way to manage shared spaces, streamline reservation requests, and establish clear booking rules for tenants. By configuring amenities, reviewing booking requests, and utilizing reservation settings, property teams can deliver a better booking experience while maintaining control over facility usage.
If you have any questions about setting up amenities or managing bookings, our support team is always happy to help. 😊