In this article, you'll learn how to submit a work order request using Visitt+. We've designed the process to be straightforward and user-friendly, helping you create requests quickly and efficiently.
Visitt provides a streamlined way for tenants to communicate directly with their property management team through the app. By centralizing all interactions in a single platform, tenants can easily submit requests, ask questions, and receive updates. This helps ensure that concerns are routed to the appropriate team for resolution, improving communication and response times.
Submitting a Work Order
Upon logging in, you can submit a work order request by selecting the plus (+) button located at the bottom of the screen. This convenient shortcut is also used for adding visitors and booking amenities, providing easy access to key features within the app.
After clicking this button, select New Request. You will then need to fill out the required information, including the category and a description. You also have the option to add an attachment if there is anything you need your property management to see.
Once you have completed all the fields, select Create request. The right person in the building will then be notified. You're all set!
Visitt streamlines the request management process by automatically routing each submission to the appropriate team or individual. With built-in workflows and assignment rules, the platform helps ensure concerns are addressed quickly and by the right people.
How to View Your Requests
To see your past or current requests:
Tap Requests from the bottom navigation bar.
Choose Open requests to see pending ones, or Closed requests to see completed ones.
🗨️ Tip: In both views (open and closed), you can use the chat on the right side to message your property team directly about any request.
📌 While Visitt does not display direct contact information for property management companies, you can still reach the appropriate team by submitting a request through the platform. As an external software provider, Visitt Technical Support does not have access to or distribute property management contact information.
If You Can't Find a Closed Request
If you're looking for a closed request and can't find it under Closed Requests, it might still be open — make sure to also check under the Open tab.
If you still can't find it, the request may have been submitted under a different property. If you're connected to more than one property, switch properties by:
Tap your initials on the home screen.
A Settings panel will open — tap Switch property.
A list of your assigned properties will appear — tap the one you want to switch to.
🔔 Notifications: If you ever need help with notifications, check out this step-by-step guide: How To Control Notifications On Visitt+
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Thanks for reading! Reach out if you have any questions — we're here to help 😊