In Visitt, there are two ways to remove a User's access: deactivate their account entirely or remove them from a specific property. This article explains the differences between these options and when each should be used.
Access the User Profile
Navigate to Settings > Users.
Select the User you would like to manage.
Scroll to the bottom of the profile page to locate:
Assigned Properties
User Access Control
From here, you can either deactivate the User account or remove the User from a specific property.
Choose the Appropriate Action
Before proceeding, determine which option best fits your situation:
Action | Use When |
Deactivate User | The User should no longer have access to Visitt at any property. |
Remove from Property | The User should lose access to one property but continue accessing others. |
Deactivate a User
Use this option when a User is leaving your organization or should no longer have access to Visitt.
When a User is deactivated:
They can no longer log in.
Historical data remains available in reports and records.
A confirmation screen displays any active assignments that require attention before deactivation.
Remove User Responsibilities
The deactivation screen will display any responsibilities currently assigned to the User, such as:
Work Orders
Inspections
Automations
Click Remove to unassign the User from these responsibilities.
Note: Responsibilities are removed but are not automatically reassigned to another User.
Remove the User from On-Call Schedules
If the User is assigned to an active on-call schedule, deactivation cannot be completed until they are removed from the schedule.
Click Go to Schedules.
Open the applicable schedule.
Remove the User from the schedule.
Return to the User profile and click Deactivate.
⚠️ Important: If responsibilities need to be transferred to another User before access is removed, use the Remove from Property process outlined below before deactivating the account.
Remove a User from a Property
Use this option when a User is changing roles, transferring properties, or no longer requires access to a specific property.
Click Unassign from Property.
Select the property you want to remove the User from.
Review the list of responsibilities currently assigned to that User.
Choose one of the following options:
Reassign responsibilities — Transfer all assigned items, including work orders and inspections, to another User at the property.
Remove without reassigning — Remove the User's access without transferring responsibilities.
Click Submit to confirm.
💡 Note: If the User is assigned to multiple properties, this process must be repeated for each property individually.
FAQ
What's the difference between deactivating a User and removing them from a property?
Deactivate User: Removes all Visitt access and prevents the User from logging in.
Remove from Property: Removes access to a single property while allowing the User to remain active at other assigned properties.
Related Articles
For additional information about managing Users and permissions, explore the related articles above. If you need further assistance, our Support Team is happy to help.