How Can I Troubleshoot Work Order Visibility Issues in the Visitt App?
If you are unable to see work orders or tickets on the Visitt app, there may be several underlying causes ranging from user assignment issues to technical glitches. Follow the steps below to identify and resolve the issue:
1. Check User Assignments
Work orders or tickets may not be visible because they are not assigned to you. Here’s what might happen:
In some properties, the management team might make changes to automations or user assignments for work orders. This can result in no active work orders being assigned to a specific user.
Check with your property admin or manager to verify whether this is an intentional configuration or if adjustments are needed.
2. Perform Device Troubleshooting
Sometimes, work orders might not appear due to a technical issue on your device. Use the following steps:
Clear Site Data: - Open the Visitt app and navigate to your profile (click your name in the corner). - Select the "Clear site data" option.
Log Out and Log Back In: - If clearing site data does not resolve the issue, log out of your account and then log back in.
If the issue persists despite these actions, further technical investigation might be required.
3. Escalation Recommendations
If none of the above steps resolve the issue, there may be a deeper configuration or technical problem. Consider the following:
Contact Property Management: Reach out to your property management team or admin to ensure proper work order assignments and resolve any discrepancies.
Reach Out to Customer Support: If the issue appears to be app-related and not limited to work assignments, contact Visitt customer support for further assistance.
This guide addresses the most common causes for visibility issues and offers actionable steps to resolve them across a variety of scenarios. Following these steps should help restore visibility to your work orders or tickets in the app.